Dear Mr Ahmed Khatib,
I'm writing to you to complain about the printer you sold me for $100 on Saturday, August 9, 2020, the. The printer has reached my address on Hindaza Street, Bethlehem, and I have all the official sales papers and- I will send itthem to you by mail.
When I received the printer, I identifyingidentified it on my laptop. and whenWhen I tried to print some papers came out these papers, they came out blank and do not contain, with no writing on them; I checked the ink levels of the printer and returnedput the papers back in betterthe drawer order but to no use, the. The next day, I went to Mr Mohammed Mufareh and told him what happened to me,; he tried to make sure ofI used the right method of identifyingto identify the printer, but there was no problem with it, and when I told him I wanted to replace it with another one he told me ''there is no replacement in our company"Our company does not offer replacements and the problem is not my problem''problem".
I could not accept this way of dealing with me from the customer manager because; first of all, the printer seems to be damaged or its inkink-cartridge is damaged and this is thea problem of your products and, secondly, I have the right to replace thehave idle devices fromreplaced by your company and- this is written in the official papers that I will attachsend to you via email,.
I amwill be waiting for theyour response from youwith regards to this complaint accepting the replacement of the printer. I and Ikindly ask you to reply within 14 days,
Withwith all due respect.
Malik Alqurna