With reference to the above subject I would like to suggest to start sending an email and any returned calls to the reception, ands this will start solving one of the most common problems that we face in the reception , and. tThis way will help us provide better service to customers as we and it will reduce or eliminate one of the problems suffered by the department.
E-An email will be sent to the person who was not able to respond to the customer at the same time he asked to contact with him and he missed the client call , as well as a copy of the email to the direct manager of that department .
And monthly wWe will make evaluate of this strategy each mondth weand will send thankful s and appreciation certificate of appreciation to the staff who will respond well to this system.
The goal of this system:
1) Reduce the number of returned calls to the reception department, and therefore, we will be able to receive the largest number of customer calls within the day.
A) Providing better service to the customer, and therefore, we will not have any complaints about this problem.
P) Attempt to bypass and overcome the problem or hindrance, and therefore, we will get a collective action for a better result at work.