I wish to take this opportunity to express my thanks for your correspondence of the 3rd of April with regard to our state of the art, user-friendly accounts program.

At the time of writing, I am of the opinion that the magnitude of your problem cannot be over emphasised. I have consulted with the highest echelons of our company in the endeavour to find a solution.

However, it is not within the parameters of this company to deal with problems pertaining to software. In order to solve your problem, you are required to interface with the manufacturer.
Enclosed here with you will find the address of the manufacturer to facilitate you.

If developments are such that you cannot find a solution, please do not hesitate to contact me.