Hi tinaTina,

I know it was a big blunder and iI accept this mistake. Actually it was totally unintetionalunintentional and i alsoIalso understand the consequences of this mistake. I understand the severeness of this mistake and how badly it can impact your bussinessbusiness and relation with the client. The purpose of this email is to let you know that iI am really sorry for all my actions and I will try to improve my service in the future. I would also like to tell you that this wontwon't happen again and if something is wrong, then iI will contact the control room first.

Thank you for your understanding and sorry once again.

Regards
Ammad Jawed