Dear Mr Daniels,

Thank you for highlighting your frustration pertaining to our lack of customer service to your yourselfprovided to you and your business.

As perAccording to the service level agreement, the scheduled delivery is before 12.00 pm, and our customer services division should have called you to advisenotify you that there was a delay with the delivery.
With regardregards to the upliftmentuplift, we will ensure that it is resolved immediately.

Our sincere apologies for how poorly we have managed your business within our business, and it is regrettable that due to our lack of service, it impacted your business negatively.

We will ensure to endevour,endeavour in better commicationcommunication and service levelsprovide a better service to you and your business alikein the future.

If there are any further queries, please do not hesitate to contact me directly.

Kind Regards,

Nawahal Abrahams