There are a variety of ways to measure quality care when it comes to patients, starting with patient satisfaction, lower costs and most importantly, the patientspatients' outcome. Internal people are the people you work with outside, such as representatives from other offices or different companies, but still in the medical field. External clients are the people who come in for care. these These people should be treated with respect and spoken to in a calmlycalm manner from start to finish. our Our external clients drive business for us . Ways we can help improve the upmost greatest quality for our patients is to incorporate surveys, adding an option after every visit on how we can improve care in the future. As, as well as creating an anonymous voicemail to voice their complaints to better our services.